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Head Office

G-2, Suvastu Nazar Valley Shopping Mall, (6th Floor, 5-B), Progoti Sarani, Shahjadpur, Gulshan, Dhaka-1212, Bangladesh.

Phone: +8801622-479973

Email: support@tanziragro.com

Hours: Hours: 6 days a week 10:00 am to 8:00 pm

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Frequently Asked Questions (FAQs)

1. What types of products do you offer?

We provide a wide variety of high-quality fish and seafood products, including ready-to-cook fish, shrimp, prawns, and assorted fish species. Our product categories include The Bachelor Pack, Fresh to Home, and Fresh Frozo selections, designed to meet diverse customer needs.

2. How can I place an order?

Placing an order is simple. Visit our website, select your desired products, add them to your cart, and proceed to checkout. Once your order is confirmed, you will receive an email notification with all the details.

3. What is your return policy?

We accept returns or exchanges within 24 hours of delivery for products that are damaged, defective, or incorrect. Return shipping charges are borne by the customer. For full details, please review our Refund Policy.

4. How long does delivery take?

Standard delivery takes 3–5 business days after order processing. In select areas, express delivery (1–2 business days) is available. Delivery times may vary depending on your location.

5. Do you provide international shipping?

Currently, we deliver only within Bangladesh. For specific international inquiries, please reach out to our customer service team.

6. How do I track my order?

Once your order has been dispatched, you will receive an email with tracking details. You can use this information to monitor your delivery status.

7. What should I do if I receive a damaged product?

Please contact our customer service team within 24 hours of delivery if you receive a damaged product. Share the details along with supporting photos, and we will promptly arrange a refund or replacement.

8. How can I contact customer service?

Our dedicated support team is available to assist you. You may reach us via:

9. Are your products sustainably sourced?

Yes. Sustainability and responsible farming are at the core of our operations. We employ eco-friendly practices and innovative methods to deliver premium-quality products while minimizing environmental impact.

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